![]() When I try to record something with windows soundrecorder, i can record without any problem. I can hear the other party in my headset, but the mic doesn't record anything. I've tried to update the BIOS, update all drivers, adjust the audio to multi-stream mode in Realtek Control Panel. The headphones and mic are both selected as default playback device and default communications device. On all the other laptops only the earphone of any headset is working, but the mic doesn't seem to work in the softphone. All headsets work on this laptop, so the problem is not coming from the headsets. There is only one laptop, were both mic and earphone of the headset are working simultaneously. ) on these laptops, but most of these laptops have the problem that the mic doesn't seem to work in the softphone. I have tried various multi-stream headsets (HP, Lenovo. The laptops they are using are Lenovo Thinkpad T450's, with realtek soundcards that have only one jack (multistream) and all the laptops are installed with windows 7 64bit. So we need to use the internal soundcard for this. But we were unable to make this work, thanks to encryption software that prohibits outgoing datastreams on the usb ports (HIBUN AE). Normally we should use the softphone with a plantronics usb-headset. ![]() This VOIP-system comes with a softphone application (NEC UC SUITE). This company has installed a new VOIP-telephone system (NEC s9100) a couple of months ago. I have a problem that is driving me nuts.
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